Privacy Policy

Product damage policy:
Before being shipped, each of our items undergoes a rigorous quality check. It is possible, nonetheless, for a product to be harmed in transit. You could return the qualifying items using the orders page if you received a broken, defective, or incorrect item.
What should you do if a product is incorrect, damaged, or defective?
You can return or swap the item if you are unhappy with its quality. Any object that is suitable for return and whose return window has not passed should be returned. The availability of the products will determine whether they be replaced or exchanged. There are several return and replacement procedures for products fulfilled by third parties and by Smart deal. View the product component page to learn more about the product’s seller.
How can return a broken or incorrect item?
Visit the Returns Support Center and do as instructed. We will organise a pick up for the package if our courier partners serve your address. You will need to return the goods using any courier if our courier partners do not provide service to your address.
Please be aware that the return package will be picked up at the scheduled time and date for pickup, which will be announced through email or SMS.
It will take three company days for the refund to be applied to the original payment method after the shipment is delivered to our fulfilment centre. Usually, packages can take up to 10 days to get to the fulfilment facility.
⦁ Access your orders.
⦁ Decide the thing you want to return.
⦁ Select items and click Return/Replace.
⦁ Pick the item from the presented list of products.
⦁ Decide why you want to replace it.
⦁ Continue and carry out the directive.
What should one do if newly purchased goods are damaged?
You could start a refund or replacement if you received a damaged renewal product through the orders tab. You must share pictures of the goods you received from all sides. Make sure the merchandise is at least 8 inches from the camera when taking the photos. Make sure to include the invoice information along with the photographs.
Note:
⦁ Some products are not returnable. For extra information, notice the Returns policy.
⦁ If you are returning a mobile phone, camera, or any other storage device, remember to delete any passwords and any personal data that may be present.
⦁ Only send personal accessories purchased initially with the equipment, including cases or external memory cards.
The smart deal will pay merchants in advance in the following circumstances:
⦁ The smart deal will compensate sellers proactively within 50 days of the refund date for customer return shipments that have yet to be delivered to them even after 30 days have passed after the refund date.
⦁ Suppose the original orders for orders with replacement or exchange requests are not returned to sellers within 30 days of the replacement or exchange order’s ship date. In that case, the Smart deal will provide prompt damages within 50 days of the date the replacement or exchange order was shipped.
⦁ The smart deal will proactively reimburse within 50 days of the refund date for orders flagged by the Smart deal logistics service provider as damaged and damaged-disposed-off when the fault is not the sellers.