Terms & Conditions

Return Policy:
Mobile phones are guaranteed against material and workmanship defects for the duration specified by the individual manufacturers. The Smart Deal does not offer any guarantee on the offered products and does not provide one either. Smart Deal disclaims all liability for any products that are flawed, inadequate, or otherwise subpar. Once the order is placed, neither an exchange nor a refund will be accepted. The Smart Deal won’t be held responsible for shipping delays or lost orders.
Terms for return:
⦁ Depending on the type and category of the product, the return process may be limited.
⦁ Within 48 hours of delivery, kindly let us know if you receive a damaged or defective product.
⦁ Products must be returned with all of their original price tags, labels, and invoices and in their original packaging.
⦁ The return packages should be securely and firmly wrapped to prevent further product damage in transit.
⦁ Only items we receive within 10 working days after delivery will be eligible for return policies.
⦁ Once the order is placed, neither an exchange nor a refund will be accepted. The payment will only be refunded if the product is out of stock or not sent.
The goods must be returned in the equal condition as you received them. Please be aware that there are some situations where we cannot accept returns, such as:
⦁ Damages resulting from product misuse
⦁ Accidental harm brought on by a product’s malfunction
⦁ Any consumable that has been inserted or utilized
⦁ Product serial numbers that have been changed or detached
⦁ Any blemish or flaw not covered by the manufacturer’s warranty
⦁ Any product that is returned without the box, manufacturer’s packaging, and all other original packagings
Smart Deal reserves the authority to determine whether the returned item is defective or damaged. Depending on the verification, it will either reship the item to the customer or replace it.
Subject to available product stock, Smart Deal will replace any defective or damaged products and reship them to the original customer’s delivery address.
The customer will be notified, and the same goods will be reshipped to the order’s shipping address if the returned item is not defective or damaged.
The customer is responsible for paying the shipping costs for the replaced or reshipped item.
If there is no product stock available, a refund request will be made, and the consumer will be notified via registered email.
Before returning to us, you should make sure to remove all personal information from any electronic device that saves personal information. The Smart Deal won’t be held responsible for any improper use or exploitation of this information.
You might occasionally receive a product that is flawed, damaged, or otherwise different from what you ordered due to reasons beyond our control.
If the services do not fulfil you, we will replace the product at no additional charge. In these situations, please contact our customer service team before utilizing the device so they can advise you on the procedure.